![]() ![]() We value your patronage and hope that you will consider giving us another chance to provide you with the exceptional experience you deserve. We appreciate your feedback and the opportunity to address the concerns you have raised. ![]() Your feedback regarding the cleanliness of our pools will be shared with our maintenance team for immediate review and improvement. We take pool cleanliness seriously and have strict protocols in place to ensure a safe and enjoyable experience for all our guests. Maintaining a clean and inviting environment is a priority for us, and we regret that we did not meet your expectations in this regard. We will review our training procedures to ensure that our staff members are knowledgeable about all aspects of our facility and can provide accurate guidance to our guests. We place great importance on providing accurate and helpful information to our guests, and we apologize for any confusion caused by inconsistent or incomplete information. ![]() Your feedback will help us improve our communication processes and ensure that our guests are well-informed about any changes or closures. We strive to provide accurate information about the availability of our amenities, and we apologize for any confusion or miscommunication that occurred in this instance. We understand the frustration this caused and apologize for any inconvenience it may have caused during your visit. We apologize for the disappointment you experienced when you were informed about the closure of the creekside hot springs after you had already made your payment. We appreciate your input as it allows us to address any concerns and improve our services. Thank you for sharing your feedback regarding your recent visit to our establishment. She said, “please hold on a minute”, and when she returned to the phone, told me that her co-worker LJ would drive it out to me now, and to look for him in about 15 minutes!!!! I was blown away! Who does that these days? So THANK YOU Joyce and LJ and the entire folks at Mount Princeton Hot Springs Resort! You have restored my faith that “customer service” actually exists in this world!! So fellow hikers, if you find yourself stopping in Mount Princeton, do yourself a favor and drop your resupply box off there, grab a burger and a beer on the outdoor patio, recharge your phone and batteries, dry your tent/gear on their beautiful lawn out front! And most of all, know that MPHS employees have your back! MPHS Rocks!… I was lucky to get a cell phone signal on my phone after walking back out to the highway, called the resort, explained my situation to Joyce who found the battery still plugged into the wall, who then offered to drive it out to me after she got off work at 10:30 that night! But it gets better still-I expressed my thanks, but also, told her that that was unnecessary, and to just hold it for me for a week or so until I could retrieve it. However, what was most unbelievable was the selfless act by the front desk employees Joyce and LJ-around dusk that evening at the Bootlegger Campground along Chalk Creek, I realized I had forgotten my phone battery charging in the wall outlet inside the bar area of the restaurant. Little things in the big picture for sure, things we all take for granted. Now that our Collegiate Peaks Loop hike has finished, I am finally starting to catch up on things-the first being a HUGE shoutout to the gracious and accommodating employees at Mount Princeton Hot Springs Resort! Briefly, they accommodated us by storing our resupply boxes until we passed through, then held our “leftovers” until we could retrieve them later on, provided free showers in their hot springs pool area, and accommodated us on the dining room patio by rearranging chairs and tables and writing individual checks for our somewhat large group, and allowed access to outlets to recharge our phones/batteries-without a blink of an eye. Hotels near Ark Valley Motor Sport Rentals.Hotels near Colorado Surf Factory - Day Adventures.Hotels near Arkansas Valley Trail Rides.Hotels near Mt Princeton Hot Springs Stables.Hotels near Mount Princeton Historic Bath House & Hot Springs.Mount Princeton Hot Springs Resort Rooms.Mount Princeton Hot Springs Resort Pool.Mount Princeton Hot Springs Resort Features.Hotels near Mount Princeton Hot Springs Resort. ![]()
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